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Service Recovery Management
Tina Robbins, Janis Miller
95-110
Considering Customer Loyalty In Developing Service Recovery Strategies
https://doi.org/10.54155/jbs.21.2.95-110
George Mechling, Beverly Little
65-85
Service Encounter Mismatches: A Conceptual Framework Integrating It and Job Design
https://doi.org/10.54155/jbs.17.1.65-85
Tammy Huffman, Bruce Skaggs
151-175
The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms
https://doi.org/10.54155/jbs.27.2.151-175
Richard Allen, Marilyn Helms, Margaret Takeda, Charles White
69-90
Porter's Generic Strategies: An Exploratory Study of Their Use In Japan
https://doi.org/10.54155/jbs.24.1.69-90
Michael Harvey, Kiril Kovatchy
1-22
An Entrepreneur’s Guide to Deciphering the Former U.S.S.R. and Eastern European Markets
https://doi.org/10.54155/jbs.12.1.1-22
Jerry Sheppard
99-134
Beautifully Broken Benches: A Typology of Strategic Bankruptcies and The Opportunities for Positive Shareholder Returns
https://doi.org/10.54155/jbs.12.2.99-134
Charles Gowen III
132-149
Japanese Versus American Corporate Competitive Advantages: Differences in Turnaround Strategy Antecedents, Actions, and Results
https://doi.org/10.54155/jbs.6.2.132-149
C. Ray Gullett
123-136
Reconciling Employee Involvement Programs with National Labor Law: Some Tentative Guidelines
https://doi.org/10.54155/jbs.10.2.123-136
Mark Steadman, Thomas Zimmerer, Ronald Green
112-122
Accounting for Environmental Contingencies: The Impact on Small Business Strategies
https://doi.org/10.54155/jbs.10.2.112-122
Bart Hartman, Vincent Brenner, Reed Bilbray
25-34
Problem Loan Identification and Management (PLIM) System
https://doi.org/10.54155/jbs.2.2.25-34
Sarah Cosgrove, M. Scott Niederjohn
31-52
The Effects of The Sarbanes-Oxley Act of 2002 On Audit Fees
https://doi.org/10.54155/jbs.25.1.31-52
1 - 11 of 11 items
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