Vol. 21 No. 2 (2004)

Published October 15, 2004

Fall 2004

Research Articles

Tina Robbins, Janis Miller

95-110

Considering Customer Loyalty In Developing Service Recovery Strategies

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Johnathan Johnson, Alan Ellstrand, Catherine Dalton, Dan Dalton

111-132

A Fine-Grained Analysis of Director Dependence: Examining Board Composition In Detail

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Orlando Richard, Nancy Johnson

133-148

High Performance Work Practices and Human Resource Management Effectiveness: Substitutes Or Complements?

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Lucy Ojode

149-178

The Impact of Horizontal Strategic Alliances On The U.S. Steel Industry

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