HUFFMAN, T.; SKAGGS, B. The Effects of Customer-Firm Interaction On Innovation and Performance In Service Firms. Journal of Business Strategies, Huntsville, Texas, v. 27, n. 2, p. 151–175, 2010. DOI: 10.54155/jbs.27.2.151-175. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/107. Acesso em: 28 mar. 2024.