Quality and Quantity Goals in Service Industries: Compatible or Conflicting Strategies?. Journal of Business Strategies, Huntsville, Texas, v. 7, n. 2, p. 129–133, 1990. DOI: 10.54155/jbs.7.2.129-133. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/330.. Acesso em: 5 may. 2024.