CARRAHER, S.; CARRAHER, S.; MINTU-WIMSATT, A. Customer Service Management In Western and Central Europe: A Concurrent Validation Strategy In Entrepreneurial Financial Information Services Organizations. Journal of Business Strategies, Huntsville, Texas, v. 22, n. 1, p. 41–54, 2005. DOI: 10.54155/jbs.22.1.41-54. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/165. Acesso em: 24 apr. 2024.