ONYEASO, G.; ADALIKWU, C. An Empirical Test of Customer Retention-Perceived Quality Link: Strategic Management Implications. Journal of Business Strategies, Huntsville, Texas, v. 25, n. 1, p. 53–71, 2008. DOI: 10.54155/jbs.25.1.53-71. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/141. Acesso em: 19 apr. 2024.