Consumer Perception of E-Service Quality: From Internet Purchaser and Non-Purchaser Perspectives. Journal of Business Strategies, Huntsville, Texas, v. 25, n. 2, p. 59–84, 2008. DOI: 10.54155/jbs.25.2.59-84. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/135.. Acesso em: 16 jul. 2024.