BOSWELL, J.; MOORE, E. Service Provision and Product Differentiation: A Comment To "A Note On The Strategic Use of Service". Journal of Business Strategies, Huntsville, Texas, v. 26, n. 2, p. 211–219, 2009. DOI: 10.54155/jbs.26.2.211-219. Disponível em: https://jbs-ojs-shsu.tdl.org/jbs/article/view/122. Acesso em: 26 sep. 2022.