The major concern of this paper is predicting decision-maker momentum to
change product and service offerings in response to significant uncertainties as
an antecedent to organizational change. From a survey of organizations in the
National Customs Brokers and Forwarders Association of America (NCBFAA),
data were obtained on decision-makers' perceived uncertainties, and intent or
momentum to change offerings in response to uncertainty created by the U.S.
Customs Modernization and Informed Compliance Act of 1993 (Mod Act).
Survey measures include uncertainties, organization revenue and age, decision maker
age and experience, technological expertise, formal planning and formalization
of procedures. The regression results indicate that organization
revenue, decision-maker age and Mod Act uncertainty were associated with the
NCBFAA customs brokers' momentum to change offerings in response to Mod
Act uncertainty. Because the survey can be adapted for industry-specific uncertainties,
we propose the survey, model and its results can be used by decision makers
of organizations within dynamic industries as they seek to realign to a
new industry environment.
This article is distributed using a Creative Commons Attribution-NonCommercial 4.0 license. Copyright remains with the author(s).